Terms and Conditions
Proact IT Solutions Customer Support SMS Program
These Terms and Conditions (“Terms”) govern your use of the Proact IT Solutions Customer Support SMS program (the “Program”). By initiating or responding to SMS messages with Proact IT Solutions, you agree to these Terms. Please read them carefully.
1. Program Description:
Proact IT Solutions offers an SMS program to provide direct, private responses to customer inquiries and support questions. This service is designed to facilitate communication regarding existing customer service requests and provide requested information. This program is not used for marketing or promotional purposes.
2. Initiating and Responding:
You may initiate contact with Proact IT Solutions by calling 678-922-1422 or emailing jay@proactit.net. By engaging in SMS communication with us, you consent to receive SMS messages from Proact IT Solutions at the mobile number you provide. You confirm that you are the subscriber to the provided phone number or that you are authorized to provide consent on behalf of the subscriber.
3. Message Frequency:
The frequency of SMS messages you receive will depend on the nature and duration of your inquiry. We will strive to provide timely and efficient responses.
4. Message and Data Rates:
Message and data rates may apply. Check with your mobile carrier for details on your plan. You are responsible for all charges related to SMS messaging.
5. Opt-Out (Termination of Conversation):
You can terminate your SMS conversation with Proact IT Solutions at any time by replying with STOP to any SMS message you receive from us. After you send the STOP message, you will receive a confirmation message that the conversation has ended. To restart the conversation, you will need to initiate a new query.
6. Support/Help:
For further assistance or information regarding this SMS support channel, reply with HELP to any SMS message you receive from Proact IT Solutions. You can also contact us at 678-922-1422 or jay@proactit.net.
7. Privacy Policy:
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and share your personal information. We will only use your phone number for the purposes of responding to your direct inquiries.
8. Disclaimer of Warranty:
The Program is provided on an “as is” and “as available” basis. Proact IT Solutions makes no warranties, express or implied, regarding the Program, including but not limited to any warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Limitation of Liability:
Proact IT Solutions shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your participation in the Program.
10. Changes to Terms:
Proact IT Solutions reserves the right to modify these Terms at any time. We will provide notice of any changes by posting the updated changes on our website. Your continued use of the SMS Support channel after any changes constitutes your acceptance of the revised Terms.
11. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of Georgia, without regard to its conflict of law principles.
12. Contact Information:
If you have any questions or concerns about these Terms, please contact us at:
Proact IT Solutions
1103 GA-113, Carrollton, GA 30117
678-922-1422
jay@proactit.net
Effective Date: April 10, 2025