The Proact Help Button
A Smarter Way to Request IT Support
Most businesses don’t struggle with technology because they lack tools — they struggle because getting help is inconsistent, slow, or disruptive. Proact’s Help Desk Button was designed to remove friction from the IT support process, making it easier for your team to get help and resolve issues quickly.
Instead of tracking down phone numbers, sending emails, or explaining technical problems, your staff uses one consistent, simple process. The Help Desk Button allows employees to request IT support directly from their computer — using a physical USB button, a keyboard shortcut, or a desktop icon — with no technical knowledge required.
This streamlined approach helps Proact function as a reliable outsourced IT department rather than a reactive “break-fix” provider.
Why Business Owners Choose the Proact Help Button
Simple for Staff
No phone trees, no guesswork, and no need to remember who to contact.
Consistent Process
Every issue follows the same workflow, eliminating lost messages and side conversations.
Faster Resolution
Support requests include built-in context and diagnostics, reducing delays.
Full Visibility
Each request becomes a logged support ticket, allowing trends, response times, and recurring issues to be tracked.
Included in IT Services
Proact’s Managed IT Services provides enterprise-level IT solutions in a way that makes sense for small and mid-sized organizations.
Proact Help Button FAQs
What happens when you press the button?
1. Device diagnostics are sent to our tech team.
2. Submit your contact information and click ‘Describe Issue.’
3. Tell us about the issue and your support preferences.
Is the button faster than a call, email, or text?
Yes!
- Our entire team is alerted, not just one technician.
- Support tickets are trackable.
- Device diagnostics are sent automatically.
- A remote support connection is enabled.
When should I use the Help Button?
- Your computer isn’t working as expected
- You’re unsure how to describe the problem
- You want the fastest possible response
What if the Internet is down?
You can still use Help Button! Just press and follow the instructions.
What if my computer isn't working at all?
- Email support@proact-it.com from your phone, and let us know.
- Or you can call 678-922-1422
Proact Help Button: Proactive, Efficient Support
Technology problems are frustrating enough. Getting help shouldn’t be. Give your business faster resolutions and a more professional IT experience with Proact’s Managed IT Services.
